Everything you need to know about our products’ guarantee.

Welcome to the world of culinary excellence with Brabura Outdoor Kitchens, where craftsmanship meets longevity.

This warranty is exclusive for residential use and is non-transferable. It does not apply in situations of normal wear and tear, improper use, abuse or negligence, product modifications, improper storage, or incorrect installation.

If a product, properly installed and maintained, does not meet the terms of the warranty detailed below, Buschbeck UK Ltd undertakes to repair or replace the defective part at its discretion. However, this does not cover expenses associated with the removal, shipping, or installation of the product for replacement.

This warranty is valid only for Brabura Outdoor Kitchen furniture purchased through an authorized dealer of Buschbeck UK Ltd. It constitutes the sole warranty offered, excluding all other implied or express warranties.

Limited Warranties:

  • Drawer guides and hinges: chosen for their strength and durability, are treated to resist the elements, but their warranty is limited to two (2) years. Spare parts are available if needed.
  • The painted finishes of Brabura Outdoor Kitchen are designed to withstand weather, sunlight, and adverse conditions. Brabura Grills guarantees that its finishes are free from manufacturing defects and workmanship for three (3) years.
  • The overall structural integrity of the product (excluding the aforementioned elements, including stainless steel handles) will be free from defects for ten (10) years after purchase.
  • The refrigerator: The manufacturer guarantees it to be free of defects for 2 years. Brabura Grills offers additional warranty for the following components:

Compressor: Additional 3 years for parts only.

Thermostat: Additional 3 years for parts only.

Dry Filter: Additional 3 years for parts only.

  • Neolith countertops: Neolith® offers a 25-year warranty on its 12mm boards used for the manufacturing of countertops for Brabura Outdoor Kitchens for residential use.

Exclusions from the 25-Year Limited Warranty for Neolith Residential Countertops:

  1. Damage caused by abuse or improper use, including but not limited to misuse or accidents, exposure to abnormal physical conditions (e.g., strong impacts), chemical agents (such as bleach or chlorine for the Polished finish, and hydrofluoric acid, among others), corrosion, structural movements, or natural disasters.
  2. Countertops that have been moved from their original place of installation.
  3. The behavior and appearance of joints or seams, adhesives, putties, and/or other accessory materials.
  4. Damage caused by appliances that have been incorrectly installed, used, or maintained.
  5. Imperfections caused by natural wear and tear from everyday use, such as stains, scratches, water stains, and burns. It is strongly recommended to use cutting boards for cutting, hot pot stands with rubber bases for moving hot objects directly from a heat source onto the countertop, as well as to follow Neolith’s care and maintenance instructions (www.neolith.com under the “Warranty” section, “Cleaning and Maintenance” and for the Polished finish under the “Downloads” section, document “Neolith Polished Finish Manual”).
  6. Neolith sintered stones are produced with natural materials. Therefore, variations in color, shine, tone, or design of the product are inherent and unique features of Neolith surfaces and are not covered by the 25-Year Limited Warranty.
  7. Customer’s personal preferences determining whether they like the color, overall appearance, or other aesthetic opinions after the product has been manufactured or installed.
  8. Additional repairs, including but not limited to modifications affecting electrical installation, tiles, wall surfaces, splash guards, furniture, or cabinets, transportation costs, and plumbing modifications necessary to repair countertops made with Neolith Sintered Stones.
  9. The use of Neolith Sintered Stones for commercial applications, including but not limited to installation in stores, offices, and other commercial establishments.
  10. Countertops whose factory-applied surface finish has been altered in any way.
  11. Defects that were visible at the time of the manufacture or installation of the countertops.
  12. Costs of transportation, processing, assembly, and/or disassembly for the repair or reinstallation of the countertop.
  13. Additional repairs or modifications necessary for reinstallation (plumbing, electricity, construction, etc.).
  14. Repairs made without prior verification by Brabura Grills.

The customer must bear the shipping costs associated with any product or spare part. This warranty is limited only to the replacement or removal of the product. Under no circumstances will Buschbeck UK Ltd be responsible for special, indirect, or consequential damages.

All implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited to the duration of the express warranty period stated above. In no event will Buschbeck UK Ltd be liable for incidental or consequential

  • Bamboo Kitchen Handles: they are treated with marine varnish that provides long-term protection and quality. However, like any natural wood used outdoors, the frequency with which they should be treated depends on the climatic conditions. The more saline pollution, oxidation, and degradation, the sooner this process should be repeated to maintain the pure state of the wood. Superficial deterioration and discoloration are not covered by this warranty, although they can be reduced or eliminated through proper treatment.

 

Warranty Conditions and Limitations:

Our warranty is a testament to our commitment to quality. It addresses possible defects in materials and workmanship, safeguarding the structure of the kitchen and structural components. During this period, we commit to rectifying any material discrepancies at no additional cost. However, this excludes components subject to natural wear and tear, damage resulting from improper wear, or the inherent effects of aging and natural wear. Damages related to corrosion are exempt in coastal installations.

The warranty does not extend to the anticipated natural aging of materials, variations in color due to vein and shadow nuances, or the inherent aging and wear of materials. This is especially true for bamboo wood present in Brabura Outdoor Kitchens treated with marine varnish, where superficial aging over time is considered normal.

The warranty also excludes:

  • Defects resulting from excessive use (beyond normal residential use).
  • Aesthetic damages that occur after the customer purchases the product (including installation), such as scratches, dents, corrosion, or stains on the material that do not affect the structural or functional capacity of the product.
  • Loss of product contents.

Brabura Grills reserves the option to approve on-site repair or return modules or components to the factory for correction. If on-site repair is possible, an accurate cost estimate must be obtained. No action can be taken without the authorization of Brabura Grills or its representatives.

Powder-Coated Galvanized iron and stainless steel hardware used in the construction of Brabura Grills modules are highly resistant to corrosion. However, chlorine in pool air or sea salt in the air can cause superficial corrosion and even create some pitting corrosion if left on the product. We suggest cleaning all surfaces at least every two weeks to keep your modules in optimal condition. The chemical reaction with salt is easy to prevent but harder when left on the surface.

Some Countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to some buyers.

This warranty gives you specific legal rights. You may have other rights, which vary from country to country.

Claims:

All claims for defective modules or related products must be submitted in writing to Buschbeck UK Ltd or its Dealers and must specify, attaching a photo or video, the alleged defects. Buschbeck UK Ltd, at its discretion, will repair or replace any defective module or related product.

Designed to Last:

As a manufacturer, Brabura Grills SL assumes complete responsibility for the meticulous design, construction, certification, and warranty of Brabura Outdoor Kitchens. By merging premium materials with state-of-the-art manufacturing techniques, our kitchens are designed to offer lasting quality. The warranty reflects our unwavering confidence in the sustained performance of our premium products.

Key Considerations:

Buschbeck UK Ltd is not liable for damages, losses, or expenses arising from misuse, incorrect installation, or improper operation of the kitchen. All transactions and associated warranties are subject to the current terms and conditions of Brabura at the time of purchase. The warranty does not affect your legal or statutory rights. Simplify future inquiries by registering your Brabura Outdoor Kitchen on our online Kitchen Registry. For any inquiries about our warranty, contact us at 02476 474440 or via email at contact@old.braburaoutdoorkitchens.co.uk

Elevate your culinary experience with the lasting quality of Brabura!